12 things that people do who sort it out: 3

The people who sort it out firstly don’t blame others.

They hold their tounge and they give people the benefit of the doubt.

They don’t spend time making assumptions around why people did things or why people said things that they may not agree with.

They even get a bit honest with themselves and realise that they may not have don’t everything perfectly either and with hindsight might have realised there were things that they could have handled better.

In mediations at times, when the timing is right and the people have done the work they need to do in the mediation, someone admitting a mistake and apologising can change the direction of the conversation. The mood is quiet and someone admits to something and apologises for their part. I am forever astounded as to how it seems like some magic has been sprinkled in the room and very quickly the mood lightens, the tension dissolves, peoples shoulders drop and they can now take a deep breath again.

It is often followed by the other person admitting something that they could have done better or handled better.

It is usually deep into the mediation, often in mediations where people have not communicated directly with each other for many years.

It is always powerful.